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Shalabh Jakhetia

Senior Consultant

Shalabh is a payments professional with over 22 years’ experience working with issuing banks, payment schemes and retailers in the UAE and India. For the last 15 years, Shalabh ihas been based in the UAE and has worked and engaged with issuing banks, Visa, Government entities, regulators and fintechs to grow the payments landscape across CEMEA. 


Shalabh has held multiple leadership positions during his career, including


  • Business Head, Cards, RAKBANK 

  • Director, Cross-Border Marketing - CEMEA Region, VISA 

  • Director, Credit Products - MENA, VISA 

  • Head of Credit Products, EMIRATES NBD 

Shalabh has contributed to the growth of the UAE & India’s payments ecosystem by launching a number of innovative payment products and platforms :


  • Exclusive launch of SwatchPay wallet in the UAE (2020), in addition to GooglePay, FitbitPay, GarminPay (2019) at RAKBANK 

  • UAE’s first Digital wallet with instant issuance and peer-to-peer payments in partnership between FC Barcelona & RAKBANK (2019) 

  • MENA region’s indigenously developed payment product ‘Visa Infinite Privilege’ (2014) and introduction of Visa Signature (2013) 

  • MENA’s regions first Dual-chip Transit & Payment product in partnership between Emirates NBD and Roads & Transport Authority, Dubai (2011) 

  • Launch of POS-based BNPL solution ‘Instant EMIs’ at ICICI Bank (2005) 


Shalabh has also received various recognition and organizational awards, notable being Regional Award for Issuer deal at Visa (2015), CEO’s Innovation Award for Carbon Offsetting Payments Product at Emirates NBD (2012). 

Shalabh holds a Master of Business Administration degree from Institute for Technology and Management (India, 2001), and an Advanced Diploma in Software Applications from Tata-Unisys (India, 2000). He has completed various leadership programs and certifications, such as Dealing with Disruption (Cambridge-UK), Leading Change Initiatives (Harvard-USA), Start-up Bootcamp & Situational Leadership (Berkeley-USA), Digital Fluency (Google-UK) and Digital Fluency Innovation & KPIs (General Assembly-USA). 

Shalabh's key areas of subject matter expertise include:

  • Product development

  • Portfolio management

  • Digital transformation

  • P&L management

Jacqui Malaba: TeamMember
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