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Jacqui Malaba

Senior Consultant

Jacqui started her career in financial services in Standard Chartered’s Corporate Banking division in South Africa. She then joined Investec Bank where she managed a number of B2B partnerships in its short-term insurance division.


Most recently, Jacqui has spent 13 years with Visa, based in Johannesburg, developing and growing its business and that of its clients and partners.


Jacqui has extensive knowledge of payments in SSA, with specific experience of launching new products and services in South Africa, Angola, Zimbabwe, Zambia, Malawi, Botswana, Seychelles, Namibia, Lesotho and eSwatini. She has held senior relationship management positions with responsibility for many of Africa’s top retail banks including Barclays Africa, FNB and the Atlas Mara Group.


Jacqui’s core areas of expertise include:


  • Excellent understanding of the payments landscape in Southern Africa

  • Customer value proposition development

  • Product development

  • Customer lifecycle management (credit, debit, prepaid)

  • eCommerce activation strategies

  • Cash displacement strategies

  • Mobile payment services

  • Go-to market strategies

  • Payment scheme management

  • RFP and vendor selection

  • Public sector and regulator engagement


Jacqui is a huge advocate of the growth potential amongst Africa’s banks and fintechs, both for consumer and commercial payments.  

Jacqui Malaba: TeamMember
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