Change Delivery

Pinnacle’s Change Delivery team can assist you in planning and executing both tactical and strategic change initiatives. We are frequently engaged by clients to manage expansion into new markets, new product launches, scheme certification programs, vendor selection and platform / portfolio migrations, including scheme flips.  

In addition to providing highly experienced project management staff, we can also provide business analyst and testing resources. Recent engagements ranged from focused discovery workshops helping clients scope an expansion opportunity, a range of vendor selection and benchmarking exercises through to long-term embedding of resources to support significant  portfolio acquisitions and platform migrations.


How we can help you...



  • Assessing the current ‘As Is’ position in terms of technical and operational capability

  • Reviewing current system and service providers’ capability and benchmarking them against ‘best in class’


  • Issuer processor certification and launches

  • Acquirer processor certification and launches

  • PISP and Payment Gateway launches

  • Issuer platform migrations

  • Scheme brand migrations

  • Compliance programs including implementation of PSD2, GDPR, SCA and Open Banking

  • Development of Business Requirement Documents and UAT plans

  • Provision of PMO, systems development and testing resources


  • Vendor selection (e.g. for issuer processor, payment gateway, acquirer, collections, credit risk, AML / fraud detection)

  • Payment scheme selection including RFP exercises and contract negotiation


  • Introduction to Issuer Processing (Debit, Credit, Prepaid)

  • Introduction to Acquiring