Operations Management

Optimise Your Operational Performance

Whether you’re a start-up launching a new business, or an established organisation seeking to restructure your operations, Pinnacle can support you in a number of ways. Many of our team have held senior operations roles within global retail banks and payment schemes and have deep experience in:

  • Organisation design

  • Roles and responsibility frameworks

  • Operational functions setup (e.g. Customer Service, Fraud, Collections, Correspondence, Telemarketing, Application Processing, Underwriting)

  • Operational process design and optimisation (including turn-arounds)

  • Staff training and performance management

  • Organisational restructuring (e.g. following merger, acquisition or divestiture)


How we can help you...



  • Process effectiveness reviews

  • Process efficiency reviews

  • Application leakage audits

  • Product fulfilment audits


  • Organisation design

  • Organisation restructuring

  • Process re-engineering

  • Roles and responsibility definition

  • Performance management