Operations Management
Optimise Your Operational Performance
Whether you’re a start-up launching a new business, or an established organisation seeking to restructure your operations, Pinnacle can support you in a number of ways. Many of our team have held senior operations roles within global retail banks and payment schemes and have deep experience in:
Organisation design
Roles and responsibility frameworks
Operational functions setup (e.g. Customer Service, Fraud, Collections, Correspondence, Telemarketing, Application Processing, Underwriting)
Operational process design and optimisation (including turn-arounds)
Staff training and performance management
Organisational restructuring (e.g. following merger, acquisition or divestiture)
How we can help you...
Diagnostics
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Process effectiveness reviews
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Process efficiency reviews
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Application leakage audits
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Product fulfilment audits
Consultancy
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Organisation design
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Organisation restructuring
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Process re-engineering
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Roles and responsibility definition
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Performance management