Operations Management

Optimise Your Operational Performance

Whether you’re a start-up launching a new business, or an established organisation seeking to restructure your operations, Pinnacle can support you in a number of ways. Many of our team have held senior operations roles within global retail banks and payment schemes and have deep experience in:

​

• Organisation design

• Roles and responsibility frameworks

• Operational functions setup (e.g. Customer Service, Fraud, Collections, Correspondence, Telemarketing, Application Processing, Underwriting)

• Operational process design and optimisation (including turn-arounds)

• Staff training and performance management

• Organisational restructuring (e.g. following merger, acquisition or divestiture)

Diagnostics

• Process effectiveness reviews

• Process efficiency reviews

• Application leakage audits

• Product fulfilment audits

Consultancy

• Organisation design

• Organisation restructuring

• Process re-engineering

• Roles and responsibility definition

• Performance management